Like u needed a survey to tell you...more interesting take-away: "News travels fast - The study also found that, in the age of the internet, the way calls are handled is one of the fastest-spreading pieces of news about a company. If it's bungled, consumers are going to leave the company, said Sheri Teodoru, partner and program director, CFI Group, Ann Arbor, Mich., which headed the study. "And they're not just going to leave. ... They're going to tell their friends about it."

Submitted by aki - 2007-06-13 06:14:12
Channels - fallonplanningblog
Tags - awareness transparency truth hactivism

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