A new survey shows that 75 percent of high-tech titans say their companies provide "above average" customer care. Beyond the head-in-sandery, most CEOs insist "its not us but them". And around we all go.

Submitted by aki - 2007-05-22 08:15:27
Channels - fallonplanningblog
Tags - brand service actions customer job1

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Institute for infinitely small things is asking people to take ad slogans literally. via http://adverlab.blogspot.com/

Submitted by adrianho - 2007-04-28 17:42:20
Channels - zeusjones
Tags - advertising humor marketing culturejam actions

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